FAQ

ORDER:

 

How to place an order?

Ordering on COFAIRY.com is easy and safe. Once you have found the item you would like to purchase, click on the “ADD TO CART” button to place it in your shopping bag. Follow the directions through the checkout process o complete your order. Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information. 

 

What payment methods does COFAIRY.com accept?

Cofairy, Inc. currently accepts all major credit cards, and Paypal. For information on alternate payment methods, please contact Customer Service at 

How can I make changes to my order?

If you would like to make changes to your order, we recommend canceling your order; then, proceed to place a new order. Most of our products can be canceled up until they are shipped.

*Please note, once your package shipped, we will not be able to change anything.

How can I track my order?

Once your order has shipped, we'll send you an email with a link to track your order. You can check the status of your package once it's in transit.

Can I cancel my existing order?

  1. Unpaid order: An unpaid order will be canceled automatically after 24 hours
  2. Paid order: Logging into your account, click “My order”, find “Cancel Order” button and click, Choose a reason for your canceling and refund method and then submit. Once your order has been canceled, an email will be sent to inform you about your refund. 

**Attention: Here at COFAIRY.com we cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us to arrange "return for refund".

SHIPPING:

Shipping options and costs

Domestic: We are happy to offer free ground shipping using USPS. 

If you are so excited to receive your item that you don’t want to wait longer then you have to, we also have more options:https://www.cofairy.com/shipping-policy

 

International: Add $15 for Shipping and handling outside the U.S. 

  • Canada: Canada Post
  • Australia: Australia Post
  • Europe: DHL eCommerce

For more details inquiry, please contact: 

 

When can I expect my order to be shipped?

Unless noted otherwise, all orders will be shipped within 1 business day.  If you placed an order before 8 PM EST.

 

Where do you ship?

We are happy to offer international shipping to Canada, Australia, and Europe. Please be aware that international customers will be responsible for paying any applicable duties and taxes directly upon receipt. 

My order still hasn’t come, what can I do?

Please contact carrier and give them your tracking number, which you should have received through e-mail. If the package has been sent to the wrong address, then please call us at +1(929)-317-8628 (during business hours) or send us an e-mail at 

 

 

PROMOTIONS:

 

Can I combine my promotion codes?

Coupon codes from third party websites and discounts codes cannot be combined with existing promotional codes and will not be honored.

Can I use discounts codes to my existing orders?

All codes will not be applied to orders that have been processed and/or previous orders.

 

RETURN:


How can I make returns or exchanges?
For registered customer - Log in and navigate to My orders. Submit a return request by clicking "return"; button under the item you are shipping back.
For non-registered customer -  Please email the return request to support@cofairy.com.
Our customer support team will review your request within 24 hours.

 

Return conditions?
In case for any reason you are not satisfied with your purchase at COFAIRY.com, we are happy to offer you free returns within 14 days from the date of delivery.
The products must be shipped back in the same condition it arrived in. All returning jewelry must be perfectly new, never worn, used or damaged and shipped back in their original package with all tags attached.
 

Feel free to contact our customer support team in case for any reason, your item does not meet above described conditions and would like to request for a return. We will be more than happy to assist you with the best possible solution.

 

 

ACCOUNT:


Advantages of registering for my account:
By registering for my account, you may access a series of exciting benefits which can save you a great amount of time and money:
Store various billing and shipping addresses to speed up the ordering process.

Save your credit card information to speed up checkout.
Keep track of all your orders easily.
Sign up for the Newsletter and promotions for holidays, birthdays etc.

recover password for my account
Navigate to Password Reset page by clicking Log In --> Log in with Email --> Forgot
password. Then enter your email to receive a link for creating a new password.

 

Should I subscribe?
Subscribing to COFAIRY.com will keep you updated with our new products and exciting promotions.

 

OTHERS:


Refund times?
Once the package is received, we will verify the condition of the item. You will be notified as soon as we confirm your return and authorize the refund. This process will generally take 5 business days.
The refund will be issued directly to the same card or payment method used for the original purchase. It would take one or two billing cycles from the date of the return depending on the payment method being used.
 

Do you offer gift wrapping?
While we offer free gift wrapping, please add this request in the comment during check out.

 

The item is currently out of stock, when will it be back in stock?
Our operation team replenishes our stock in regular bases. In case the item gets sold out fast, we will get it back in stock in 14 business days.
 

How should I take care of my jewelry?
Please always keep your jewelry away from chemicals, scratching, extreme cold and direct sunlight. We would suggest cleaning your jewelry regularly with our jewelry maintenance product under our product care page.

 

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